During the 2023-2024 term, the Board of Directors authorized AMG to approve repairs up to $1,000 without requiring board oversight. This approach allowed the management company to review repair requests, approve them individually (as long as they remained under the $1,000 threshold), and proceed with repairs using their in-house technicians. Labor rates, material costs, and related charges were determined at the discretion of the management company, with minimal follow-up or accountability measures in place.

For the 2024-2025 term, the Board of Directors has reinstated the previous repair approval process, which had been followed consistently by the prior ten boards. Under this procedure, all repair requests are reviewed and approved by the board before any work is authorized. Contractors are selected based on their qualifications, cost-effectiveness, and availability. Repairs will be prioritized according to emergency needs or scheduled maintenance plans to ensure efficient resource management and oversight.

To ensure clarity and efficiency when handling repair requests, here is the step-by-step process for submitting and addressing repairs in our community:

1. Identify the Need for Repair
   • If you notice something that needs repair, submit a work order through AMG’s website or email the community manager directly.
2. Board Review
   • AMG will notify the HOA Board of your request. The Board will review the repair and determine the appropriate action.
3. Approval or Denial
   • If Approved: The Board or AMG will locate and hire a contractor to complete the repair.
   • If Denied: Denials may occur for the following reasons:
     • The repair is already scheduled as part of a larger project (e.g., community-wide painting, trim or siding replacement).
     • The repair falls outside the HOA’s responsibilities.
4. Communication of the Decision
   • AMG will communicate the Board’s decision to you.
5. If You Disagree with a Denial
   • If you believe the denial was in error or have additional information, you may:
     • Email the Board to provide new facts.
     • Attend a Board meeting and share your concerns during the open session, if time allows.
6. Additional Follow-Ups
   • After a decision has been communicated, continued emails or follow-ups may not receive a response.
   • The Board will consider new information but will not engage in repetitive back-and-forth discussions about previously addressed requests.

Key Points to Remember

• Submit repair requests via AMG’s website or by email to the community manager.
• The Board will review all requests and make the final decision.
• Denials may occur for legitimate reasons (e.g., already scheduled repairs, HOA responsibility limits).
• Provide additional information if needed, but avoid ongoing debates over decisions.

By following this process, we can ensure repairs are handled effectively and in a timely manner for the benefit of the entire community. Thank you for your understanding and cooperation!